The people behind the process

Reflections on the Institutional Quality Assurance Process at McMaster University

Abstract

This chapter offers a brief history of the first 10 years of the Institutional Quality Assurance Process (IQAP) at McMaster University. Interviews with two senior administrators and six staff were conducted. These interviews highlight how the participants began their involvement with the Institutional Quality Assurance Process and what changes they have observed over time. The participants’ reflections demonstrate the importance of a reflective and improvement-based approach to quality assurance that focuses on student learning experiences. The interviews also provide insight into the possibilities and challenges that have arisen as IQAP supports have become increasingly embedded within the MacPherson Institute for Leadership, Innovation and Excellence in Teaching. Lastly, the value of rapport in multi-unit partnerships on campus and how quality assurance work centres on enhancing student learning at McMaster is also discussed.