Visualizing communication patterns among expert and novice counselors
DOI:
https://doi.org/10.15173/jpc.v4i2.2345Keywords:
Communication, Communication patterns, Qualitative data analysis, Text portrait, Graphic software, Counseling transcripts, MAXQDA10Abstract
This study presents a method for visually studying professional communication patterns. Thirty verbatim transcripts of conversations between professional counselors and their clients were coded using Qualitative Data Analysis software. The visualization tools within the program were then used to create a coloured text portrait of each conversation. Text portraits were compared across counselors based on experience level. This method of studying communication patterns during in-situation conversations appears to be both powerful and effective in revealing patterns and relationships within communication events. Advantages of graphic display over traditional statistical methods are considered.
©Journal of Professional Communication, all rights reserved.
References
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Chase, W. G. & Simon, H. A. (1973). Perception in Chess. Cognitive Psychology, 4, 55-81.
Cohen, J. (1960). A coefficient of agreement for nominal scales. Educational and Psychological Measurement, 20, 37-46.
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Ericsson, K. A. & Crutcher, R. J. (1991). Introspection and verbal reports on cognitive processes—Two approaches to the study of thought processes: A response to Howe. New Ideas in Psychology, 9, 57-71.
Ericsson, K. A. (2002). Protocol analysis and verbal reports on thinking. Retrieved August 26, 2014 from https://www.psy.fsu.edu/faculty/ericsson/.proto.thnk.html
Hill, C. E. (2004). Helping skills: Facilitating exploration, insight, and action. Washington, DC: American Psychological Association.
Hill, C. E., Thames, T. B., & Rardin, D. K. (1979). Comparison of Rogers, Perls, and Ellis on the Hill counselor verbal response category system. Journal of Counseling Psychology, 26, 198-203.
Hidalgo, C. A. & Almossawi, A. (2014, March 17). The data-visualization revolution. Scientific American. Retrieved August 1, 2014 from http://www.scientificamerican.com/article/the-data-visualization-revolution/
Levine, T. R. & Hullett, C. R. (2002). Eta squared, partial eta squared, and misreporting of effect size in communication research. Human Communication Research, 28, (4), 612-625.
Lewins, A. & Silver, C. (2008). Using Software in Qualitative Research. Los Angeles, CA: Sage.
MAXQDA10 [Computer Software]. Available at http://www.maxqda.com
Ngo, L., Walker, K., Holowinsky, A., Knox, G., Shimberg, R., Napoli, N., Gillen, J., Young, J., & Barnes, L. E. (2014). Analysis of communication patterns in critical care environments. Systems and Information Engineering Design Symposium (pp. 129-134). Charlottesville, VA, USA: IEEE.
Reader, T. W., Flin, R., & Cuthbertson, B. H. (2007). Communication skills and error in the intensive care unit. Current Opinion in Critical Care, 13, 732-736.
Roberts, L. & Bucksey, S. J. (2007). Communicating with patients: What happens in practice? Physical Therapy, 87, 586-594.
Roter, D. L., Stewart, M., Putnam, S. M., Lipkin, M., Stiles, W, & Inui, T. S. (1997). Communication patterns of primary care physicians. JAMA, 277(4), 350-356.
Sévigny, A. & Flynn, T. (2011). A reflection on the evolution of the field of professional communication. Journal of Professional Communication, 1(1), 3-14.
Slone, D. J. (2009). Visualizing qualitative data. The Qualitative Report, 14, 489-497.
Smickilas, M. (2012). The Power of Infographics: Using Pictures to Communicate and Connect with Your Audience. New Jersey: Pearson.
Sprinthall, R. (2012). Basic Statistical Analysis, (9th ed.). Boston: Pearson.
Tufte, E. R. (2001). The Visual Display of Quantitative Information (2nd ed.). Cheshire, CT: Graphic Press.
