Looking for the silver lining (Review of “Effective crisis communications: Moving from crisis to opportunity (2nd ed.)” by Robert Ulmer, Timothy Sellnow and Matthew Seeger)

Résumé

This is a review of the second edition of the book Effective crisis communications: Moving from crisis to opportunity (2^nd ed.) (Sage, 2011, 228 pages) by three university professors who have several books about crisis communications under their belt. The reviewer follows their examination of how to manage uncertainty and communicate and lead effectively during the heavy weather of crises, followed by a look at specific storms big and small, and wraps up by examining their theory of "discourse of renewal”, the potential for clear skies beyond for renewal and growth.

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